Privacy Policy
Last updated: 1 August 2025
At YourPhysio, we respect your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).
1. Who we are
YourPhysio
The Shire,
St Mary’s Ln,
Claxby, Market Rasen,
LN8 3YX
Phone: 01673 828 707 / 07803 903 613
Email: james@yourphysio.co
Website: www.yourphysio.co
We are the “data controller” responsible for your personal information.
2. What data we collect
We may collect and store:
- Your name, phone number, and email address
- Medical history or treatment notes (with your consent)
- Appointment bookings and communications
- Website usage data such as IP address, browser type, and page views
Some technical information may also be collected by our service providers (see section 5).
3. How we use your data
We use your data to:
- Book and manage appointments
- Provide physiotherapy treatment
- Send appointment reminders and follow-ups
- Respond to enquiries or messages
- Improve our services and website
- Comply with legal and medical obligations
4. Legal basis for processing
We only process your data when we have a lawful basis:
- Consent – for treatment or communication (you can withdraw consent at any time)
- Contract – to provide our services
- Legal obligation – for example, maintaining clinical records
- Legitimate interests – such as improving customer service
5. Sharing your data
We do not sell or rent your data. We may share data with:
- Trusted third parties who help us run our clinic (e.g. practice software providers)
- Medical professionals (only with your consent)
- IT infrastructure and web service providers, including:
- GoDaddy, our website hosting provider
- Cloudflare, which provides website security and performance tools
- WordPress, the content management system our website is built on
- Contact Form 7, the plugin used for handling form submissions
These providers may collect anonymous or technical data (e.g. IP addresses, browser types) or process the information you submit through forms. We ensure that any third-party services we use are GDPR-compliant and only process data under strict controls or lawful bases.
6. How we protect and store your data
We store your data securely using password protection, encryption, and physical safeguards. Any third-party services we use also comply with GDPR. We only keep your data for as long as necessary to meet legal or professional obligations.
7. Your rights
Under GDPR, you have the right to:
- Request access to the data we hold about you
- Ask for corrections to inaccurate or outdated data
- Request erasure (in certain circumstances)
- Object to or restrict processing of your data
- Withdraw consent at any time
- Lodge a complaint with the ICO (Information Commissioner’s Office)
8. Cookies & website use
We use cookies to improve user experience. These may collect anonymous data like browser type, IP address, or how you interact with our site. You can adjust your cookie preferences in your browser settings.
For more on cookies and how we use them, please refer to our Cookie Policy.
9. Contact us
If you have any questions about this policy or your data, contact:
YourPhysio
Email: james@yourphysio.co
Phone: 01673 828 707 / 07803 903 613
Website: www.yourphysio.co
